can't get the casino games to work, will I get my money
Yes, we will refund your
money if you can't play casino games. First, we will
work with you to discover what the problem is. Usually,
it's something that can be solved fairly easily, such as
re-booting your computer or installing our program.
However, in the unlikely event that we cannot resolve the
technical problems you are encountering, your money will
be refunded in full.
computer froze / crashed in the middle of a game. What
happens to my bet?
Our computer database records every bet/deal/roll/spin you
make. The server remembers where you are in a game, even
if your computer crashes or freezes up. All you have to do
is re-boot your computer and/or Internet browser and log
into the Casino. Go back to the game you were playing and
you will find that the computer allows you to pick up
right where you left off.
was in the middle of playing and my system
crashed/froze/lost my connection. Now everytime I try to
log back in it says my password is wrong.
Unfortunately your computer doesn't tell our computer what
happened. Our system thinks that you're still logged in.
Please wait 15 minutes so the system automatically logs
you out. Try logging in again.
have money in my account, but I can't bet or play.
First, look at your BALANCE. You may not have enough
credits left in your account to place the bet you are
attempting to make. If you have only $4.50 in your account
you can't place a bet at our card tables. You either need
to deposit more money or play at a game with a lower
minimum requirement. We have games from $0.25 to $5.00
minimum bet requirements.
kind of hardware and software do I need to play the games?
You need a PC running Windows3.1, Windows95, Windows98, Windows2000
or Windows XP to run the Casino software. You will need
9.6MB of disk space to install our games. You need to download
the Casino software and install it on your
downloaded your software. How do I get my $1000?
When you install your software the system automatically
assigns $1000 in FREE chips to your account. This is not
real money, this is "fun" money. These are FREE
chips, so you can test our system and see how much fun our
can't play your games for FUN!
You initially receive $1000 "FUN" money to play
with. Once you played with your $1000 trial money, we'd
like you to make a real deposit. Please click on the BANK
icon and and choose the DEPOSIT button.
happens if I lose or forget my Password?
If you lose your Password, you will need to contact us and
prove to us that you are the owner of the account. We will
need to know your account history and various account
details, including your email address, your home address,
and your name. We will investigate, and reset your
Password and notify you by email.
opened an account, but I don't see my free promotional 20%
signup bonus on my balance?
The 20% signup bonuses are added
manually to player accounts. You will see it within 24
hours after your initial deposit.